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Fixed price tariffs could trap customers on higher bills

The second Warm This Winter Tariff Watch report has revealed that the energy market has 337 fixed price tariffs that are more expensive than the current Ofgem price cap. 206 tariffs will still be more expensive than the predicted January price cap.

Consumers on these tariffs will be paying a penalty for having fixed their energy bills and with an average exit fee of £138, many households could feel trapped into remaining on tariffs which now represent a bad deal.

The report also reveals an unwelcome league table of the exit fees some energy firms charge for leaving a tariff early. [1]

Just one in twenty (6%) British Gas tariffs come with no exit fees – and the firm’s average exit fee is £62. Among the other main suppliers, 12% of EONs tariffs have no exit fees, 14% of EDF and 15% of Ovo’s tariffs are free of exit fees.  Ecotricity, Utility Warehouse, So Energy also had small proportions of their tariffs with zero exit fees.

On the other hand, almost all tariffs for Good Energy, Octopus and Cooperative Energy come with no exit fees. However, one smaller supplier, Ecotricity, charges the highest exit fees, averaging £150.

As unit costs have come down in recent months, but are expected to increase again in January 2024, the report reveals that customers could save money over the next 12 months if offered a “one year fixed” tariff with unit rates and standing charges below the current price cap. [2]

These rates for a direct debit customer are as the below:

  • Standing Charges: Electric 53 p/day, Gas 30 p/day
  • Unit Rates: Electric 27 p/kWh, Gas 7 p/kWh

However, the analysis shows there just ONE dual fuel fixed tariff currently on the market is below these levels. For the best variable deal, the report authors predict that the current best offer could be with two different suppliers.

The report also reveals that energy firms’ operating costs are making up £242 (an average of 13%) of customers’ bills.

In an analysis of firms’ operating costs, the report reveals that energy firms may be spending almost as much on marketing, which includes sponsoring football teams, event venues and creating TV adverts (c.11% of operating costs), as they do on operating customer contact centres (c.12% of operating costs).

Operating costs, which go into the standing charges paid by households, also consist of central overheads, such as office rents and the cost of maintaining energy meters.

The report also reveals that suppliers are now expected to make an additional £140m in profit on the nation’s energy bills over the next 12 months, thanks to changes to the Ofgem price cap which came into force on 1 October.

The new rules mean that firms now make an average £64.70 profit per customer per year, up by £4.70 per customer. The projected 12 month profits for all energy suppliers has hit £1.88bn, an increase of £140m from the previous Warm This Winter Tariff Watch report (an 8% increase).

The predictions are in addition to any profits which firms have already made in 2023, which stand at a conservative estimate of over £2bn. [3]

A spokesperson for the End Fuel Poverty Coalition, commented:

“With energy prices subject to change, customers should exercise extreme caution when thinking about switching and fixing and we would call on companies to waive exit fees so people can switch easily to the cheapest tariff available.

“And while households suffer, the Government sits on its hands and refuses to introduce longer term tariff reforms which could bring down bills and help people stay warm this winter and every winter.

“Indeed, with the Prime Minister recently halting work to improve the energy efficiency of buildings, Britain’s households will be trapped in cold damp homes for years to come.”

Fi Waters, spokesperson for the Warm This Winter campaign which commissioned the report, said:

“Energy firms spending £242 per customer on operating costs adds insult to injury for UK households struggling to stay warm this winter. Customers should not be subsidising fancy headquarters, entertaining and marketing when these companies are making billions. That money should be used to end energy debt and lower bills. It’s yet another example of our broken energy system which the government and energy firms seem to be in denial about.”

ENDS

This press release refers to England, Scotland and Wales only. For full details, methodology and sources, read the full report available at: https://www.endfuelpoverty.org.uk/wp-content/uploads/Tariff_Watch_2_Final_Oct_2023.pdf

[1] Minimum, maximum and average single fuel exit fees per supplier for fixed tariffs in the last two years.​​

Energy firm Minimum exit fee Maximum exit fee Average exit fee Count of zero exit fee tariffs % with zero exit fees
Ecotricity £100 £200 £150 0 0%
Utility Warehouse £25 £75 £46 0 0%
So Energy £5 £75 £27 0 0%
Shell Energy £30 £75 £44 1 1%
British Gas £30 £100 £62 7 6%
E.ON £25 £30 £29 3 12%
EDF Energy £15 £200 £66 29 14%
OVO Energy £30 £75 £37 30 15%
SSE £30 £75 £40 19 33%
ScottishPower £30 £150 £66 66 40%
Outfox the Market £30 £300 £62 24 47%
Sainsbury’s Energy £30 £30 £30 9 69%
Affect Energy £75 £75 £75 25 93%
Ebico Living £75 £75 £75 33 94%
Co-operative Energy £75 £75 £75 85 98%
Octopus Energy £75 £75 £75 249 99%
Good Energy £0 £0 £0 4 100%

[2] Best tariff prices correct as of 2 October 2023. The energy market is constantly changing and customers should always check for the best deal based on their actual usage. The information on suppliers is solely a reflection on tariff prices and takes no other factors into account (e.g. customer service levels, support for vulnerable households etc). Households should always think before they fix. 

Advice provided in this press release should not be seen as formal financial advice. Energy prices are volatile and subject to significant changes at short notice. Ofgem updates its price cap calculations every quarter. Future Energy Associates advise that households who suspect they may be on overly expensive energy tariffs should explore alternative options on price comparison websites, consult with their energy suppliers, or seek guidance from consumer advocacy groups, such as Citizen’s Advice to determine the most suitable steps for them.

[3] Declared profits from 2023:

Among the firms which also provided energy, but whose supply side profits are harder to quantify EDF, profits lept to £2bn (€2.3 billion) in the first half of 2023. Ofgem is consulting on plans to make profits reporting more transparent.

Government isolated as organisations line up to back energy tariff reform

Over 140 charities, organisations and MPs have taken joint action to call on the government to support vulnerable households with their energy bills.

In an open letter sent to the Prime Minister [pdf], the groups highlight how the government is yet to announce any winter financial support, despite households facing even higher costs of living and with energy bills still at relative highs.

According to new polling carried out for National Energy Action by YouGov, a third of British adults are expecting to struggle to afford their heating bills this winter if the government doesn’t offer financial help with energy bills.

The government has previously committed to consult on future approaches to consumer protections including a social tariff. This was promised on repeated occasions, as the End Fuel Poverty Coalition has highlighted to the Speaker of the House of Commons.

But with the next winter looming and no consultation launched, the signatories to the letter are urging the government to make good on its commitment to consult on a social tariff.

Adam Scorer, CEO at National Energy Action, said:

“With a third of households expecting to struggle to heat their homes this winter, the cost of energy will remain simply unaffordable for millions.

“We have to face reality. Even without a price rise, which now looks likely in January, the crisis is deepening, and it demands a proper response from government now.

“That means urgent targeted financial support this winter and for government to get moving on its commitments to consult on and deliver a longer-term social tariff for energy.”

Caroline Abrahams CBE, Charity Director of Age UK, said:

“We believe the introduction of a comprehensive, targeted energy social tariff is the best way to deliver support to those who need it. That’s why we are calling on the government to keep their promise and launch a consultation. Older people struggling to heat their homes have waited patiently only to learn that in fact there would be no social tariff consultation before the autumn.

“With estimates showing that high energy prices are here to stay, at least for the next two winters, this targeted support package cannot come soon enough for our older population.”

Louise Rubin, Head of Policy at disability equality charity Scope, said:

“Life costs a lot more for disabled people. When you rely on energy for equipment to help you breathe or get out of bed, cutting back on energy is not an option.

“Last winter pushed disabled people and their families to the brink. Now disabled people who’ve cut back everything they can are facing the terrifying prospect of even higher energy bills.

“We’re hearing from people who have been forced to go without food for days. One person told us they’d been surviving on food donations from a neighbour.

“We need emergency support now, and a social energy tariff to end sky-high bills for disabled people. The government must keep its promise.”

Frazer Scott, CEO of Energy Action Scotland, said that a social tariff is essential for health and wellbeing:

“That we are still having to argue a case for a social tariff as we approach autumn is a disgrace. People need to know that essential and basic levels of heat and power are within reach.

“The UK government must work with regulators and energy suppliers to create a long-term, fair and affordable social tariff. Millions of households are approaching this winter with significant amounts of debt. This means that while gas and electricity prices remain at historically high levels, energy bills are simply unaffordable for those on the lowest incomes, those with essential medical needs, the disabled and older people. It is exacerbated by poor-quality housing, that is cold and damp. This is fast becoming a humanitarian crisis unfolding in plain sight of our politicians and policymakers.”

A Department for Energy Security and Net Zero spokesperson told Press Association that the Government “continues to keep all options under review for those most in need.”

But a spokesperson for the End Fuel Poverty Coalition responded:

“MPs on the Energy Select Committee back reform to energy tariffs, MPs on All Party Parliamentary Groups back reform, charities and campaigners back reform, the public backs reform. Even energy firms support reform.

“The only people left who do not support making our energy system fairer are Rishi Sunak and his Cabinet. They need to wake up to the strength of feeling on this issue and take action now to keep people warm this winter – and every winter.”

Rosebank gas go-ahead still leaves Brits in the cold

The Government’s approval of the Rosebank oil and gas field has been met with criticism from campaigners and politicians for keeping the country hooked on expensive fossil fuels.

Fewer than one in ten people think that more oil and gas production will reduce bills and increase energy security, a poll suggests.

But even business and energy experts have concerns. The former Chancellor of the Exchequer, Rt Hon Kwasi Kwateng MP, previously said that additional UK production will not “materially affect the wholesale price” of gas that households pay.

Reporters at Bloomberg concluded that: “The field won’t begin pumping oil and gas until at least 2026, and isn’t large enough to have an impact on the security of UK energy supply nor prices. However, it was seen as a test case for whether a country like the UK, which claims leadership in the area of low-carbon policies, should continue to tap fossil fuels.”

Most of the investment from Norwegian oil giant Equinor, which made £4.5bn in post tax profits in the first six months of 2023, will be subject to a tax break as part of Windfall Tax loopholes. If these loopholes were closed, it could raise money to help those in fuel poverty.

In addition, experts calculate that there is a potential loss to the Exchequer. This is based on the gap between the tax breaks being handed to Rosebank’s developers to kick start the project and then the predicted tax payments from the profits of selling Rosebank’s oil reserves coming after the current 75% windfall tax period has elapsed.

Fiona Waters, a spokesperson for the Warm This Winter Campaign, said:

“Our energy system is broken, yet rather than helping the millions of people who are facing another winter of sky high bills, the UK government is choosing to dish out billions in tax breaks to Norwegian oil giant, Equinor. Drilling the Rosebank oil field will not make one bit of difference to UK fuel bills. All while the government delays access to cheap onshore renewable energy that could be powering our homes and bringing down our energy bills.

“The government needs to stop acting for the oil and gas companies and taking decisions that boost their profits, and instead prioritise action that will cut our energy bills and benefit ordinary UK households for good.”

The coordinator of the End Fuel Poverty Coalition told The Guardian:

“Hidden in the small print of the deal is that this project can only go ahead thanks to a massive tax break the Government is giving to international oil and gas giant Equinor.

“Households struggling with their energy bills will be shocked that the new Energy Secretary has chosen to hand a multi-billion pound tax break to this Norwegian firm, rather than help people in the UK suffering in fuel poverty.

“This sum alone could have provided much needed additional support to help disabled households, those living off the gas grid and the elderly.

“The Government’s major drive to keep the country hooked on fossil fuels will be for little reward. Figures show that more North Sea production will only give us an extra year of domestic gas, which will be charged to struggling households at global market prices.”

Ofgem price cap change sets sky high energy bills for winter

People will still feel the pain of high energy bills this winter as a new Ofgem price cap comes into force from 1 October 2023. 

Decreases in the unit costs of energy are offset by higher standing charges, the wider cost of living crisis harming people’s ability to pay high energy bills and a lack of financial support from the Government compared to last winter.

The latest Cornwall Insight predictions are that energy bills will increase from 1 January 2024 and stay high throughout the rest of next year.

A spokesperson for the End Fuel Poverty Coalition, which is part of the Warm This Winter campaign, commented:

“From 1 October, all households in every part of the country will pay more on energy standing charges, more into the profits of energy firms and many are more in debt to their suppliers.

“Average energy bills are still almost double what they were three years ago and Government help for households, which was available last winter, has been axed. This means this winter will feel worse for many households.

“If Members of Parliament on the House of Commons Energy Security Committee can see problems households will face, why can’t the Government? The MPs’ recent report on tackling the energy bills crisis sets out sensible recommendations to help vulnerable households and Ministers need to implement these ideas immediately.”

Paying MORE on standing charges

  • Standing Charges are paid by customers every day they are connected to the grid – and they are a postcode lottery with customers in Merseyside and North Wales paying significantly more than those in London.
  • Compared to winter 2020/21, daily standing charges for gas are up 8% and for electricity up 119%. The cost of every unit of energy used is also significantly higher:
Daily standing charges and unit costs in pence. 

Based on what the average customer paid (on a standard variable tariff, paying by direct debit).

 Ofgem Price Cap from 1 Oct 21 Ofgem Price Cap from 1 Aug 22 EPG Rate from 1 Oct 22 EPG Rate From 1 Jan 2023 EPG Rate From 1 April Ofgem Price Cap from 1 Jul 23 Ofgem Price Cap from 1 Oct 23
GAS UNIT (kwh) 4.07 7.37 9.9 9.84 10.3 7.51 6.89
GAS Standing Charge 26.12 27.22 28.49 28.49 29.11 29.11 29.62
ELECTRICITY UNIT 20.8 28.34 32.36 32.42 33.2 30.11 27.35
ELECTRICITY Standing Charge 24.88 45.34 46.36 46.36 52.97 52.97 53.37
Source: End Fuel Poverty Coalition records of Ofgem and BEIS/DESNZ data
  • Analysis of Ofgem data by the End Fuel Poverty Coalition, suggests that customers on standard credit terms pay substantially more for their energy than those on direct debit – with gas standing charges 18% higher, electricity standing charges 13% higher and unit costs also c.5% higher:
Uplift from direct debit cost to Standard Credit cost for customers on the standard variable tariff. Ofgem Price Cap from 1 Oct 21 Ofgem Price Cap from 1 Aug 22 EPG Rate from 1 Oct 22 EPG Rate From 1 Jan 2023 EPG Rate From 1 April Ofgem Price Cap from 1 Jul 23 Ofgem Price Cap from 1 Oct 23
Gas Unit Uplift 3.44% 5.29% 7.58% 8.74% 0.00% 5.33% 5.22%
Gas Standing Charge Uplift 27.07% 17.56% 17.73% 17.73% 17.97% 17.97% 18.13%
Electricity Unit Uplift 5.34% 5.33% 7.97% 10.55% 0.00% 5.35% 5.27%
Electricity Standing Charge Uplift 18.53% 12.84% 13.03% 13.03% 12.35% 12.35% 12.48%
Source: End Fuel Poverty Coalition records of Ofgem and BEIS/DESNZ data

Paying MORE into profits of energy firms

  • Ofgem has changed the rules on energy firms profits. This means suppliers are likely to earn 2.4% profit on every average customer’s bill from 1 October – up from 1.9% currently.
  • These new arrangements include a fixed component and a percentage component on top of that, rather than the whole value being a larger percentage of the total bill. Experts from the Warm This Winter campaign calculate that customers will only pay less profit to energy firms than before if their bill is above a staggering £4,000 a year.
  • The Warm This Winter Tariff Watch report estimated that energy firms will rake in almost £2bn in profits over the next 12 months. In addition to the record profits already announced in 2023. 

Many people are MORE in debt to their energy firms

  • Figures from Ofgem revealed that almost 1.2m customers disconnected from their energy supply in the first three months of 2023, while the average household energy debt for homes not on a payment plan is £1,214 on electricity bills and £965 on gas bills. Figures from the Money Advice Trust suggest that this “bad debt” is just the tip of the iceberg.
  • Customers on prepayment meters are especially hard hit by energy debt levels, with data secured under freedom of information requests by 38 Degrees showing that PPM customers are £1bn in debt on their meters, making them more likely to disconnect as their top up amounts are deducted to pay off their debts.
  • Citizens Advice data found that in the first 6 months of 2023, 7.8 million people have had to borrow money to cover their energy bills and 1.2 million children live in households which have had to go without heating, hot water and electricity. The charity has issued a warning that if the Government doesn’t step in, these numbers will rise this winter.
  • The Money Pensions Advice Service also found that nearly one in five buy now, pay later (BNPL) customers have used this payment method for essentials. Case study evidence from the Fuel Bank Foundation reveals that energy customers are also turning to high-interest payday loans to cover their energy costs.

Price cap history chart (source: End Fuel Poverty Coalition records using Ofgem, BEIS / DESNZ and Cornwall Insight data)

Cap change date Average annual household bill change (GBP) Average annual household energy bill (GBP) % change from last period YOY change Change from Pre-Energy Bill Crisis Change from Pre-Ukraine Invasion
01-Oct-20 -120 1042 -10.33% -11.62%    
             
01-Apr-21 96 1138 9.21%      
01-Oct-21 139 1277 12.21% 22.55% 22.55%  
             
01-Apr-22 693 1971 54.35%      
01-Oct-22* 129 2100 6.54% 64.45% 101.54% 64.45%
             
01-Apr-23* 400 2500 26.84%      
01-Jul-23 -426 2074 -17.04% 5.23% 99.04% 62.41%
01-Oct-23 -151 1,923 -7.28% -8.43% 84.55% 50.59%
01-Jan-24** 9.24 1,932 0.48% -7.99% 85.44% 51.31%
01-Apr-24 -64.55 1,868 -3.34% -25.29% 79.24% 46.26%
01-Jul-24 -45.6 1,822 -2.44% -12.15% 74.86% 42.69%
01-Oct-24 52.05 1,874 2.86% -2.54% 79.86% 46.76%

* Figures from 1 Oct 2022 include EPG and EBSS. Figures from 1 Apr 2023 include EPG. 

** Figures from 1 January 2024, the figures use a new “average household” usage calculation. Using the old estimates indicate even more significant increases throughout 2024.

Figures in italics taken from Cornwall Insight and are predictions.

Winter energy crisis inevitable warn MPs

MPs on the House of Commons Energy Security Committee have warned that another winter energy crisis is “inevitable” without further Government support for households.

The cross-party Committee took evidence from organisations, including the End Fuel Poverty Coalition members, energy firms and regulators. The final report acknowledges that more support for energy bills will be needed this winter.

End Fuel Poverty Coalition members put forward examples of dangerous behaviour that households resorted to in order to try and keep bills down last winter. But despite the Government help for households last winter, almost 5,000 excess winter deaths were caused by living in cold damp homes.

In its final report, the Committee recommended that the energy firms improve the customer service and the empathy shown to households this winter – as well as providing a priority crisis line for charities working with the most vulnerable.

MPs also suggested that the Government must take steps to get 2022 Energy Bills Support Scheme cash to households who missed out, extend the Warm Home Discount and reform cold weather payments. It also recommends radical overhaul of standing charges and the introduction of a social tariff for vulnerable households.

The coordinator of the End Fuel Poverty Coalition was one of the experts called to give evidence to the Committee. They commented:

“This is a welcome report full of practical recommendations that could help avert the looming cold homes crisis this winter.

“We’re disappointed there is nothing specific in the report to help the millions of households in debt to their energy firms and who are running just to stand still with their payments. Frontline charities have recently backed proposals sent to ministers to introduce a “Help to Repay” scheme to tackle the growing mountain of energy debt.

“But the big elephant in the room is if the Government will listen to the eminently sensible suggestions from MPs and take urgent action to keep people warm this winter.”

Recently the End Fuel Poverty Coalition wrote to the new Secretary of State to issue a warning about the risks of the winter ahead and to offer additional suggestions to help tackle fuel poverty in the short and long term.

This week the Coalition, which is part of the Warm This Winter campaign, also joined more than 400 organisations to write to the Prime Minister asking the Government to think again about weakening of net zero policies which could cause lasting damage to the UK economy.

For poverty campaigners, the PM’s decision to rule out increased energy efficiency standards comes with serious implications. New Citizens Advice figures revealed that private renters wasted £1.1bn this year on energy that leaks out of their homes, with this figure now set to continue.

A spokesperson for the End Fuel Poverty Coalition said:

“There is a real-life cost to the PM’s posturing – especially for the millions of households who rent from a private landlord. Many will now face high bills and cold damp homes forever after being abandoned by the Government.

“Last winter, the health problems caused by living in cold homes mounted up. The Prime Minister and Energy Secretary should be focussed on providing help for households to survive this winter and improve their living conditions in the long run.

“We need the Government to double down on support for households, including improving energy efficiency and reforming electricity pricing markets to ensure customers can enjoy the advantages of more affordable renewable electricity.”

Energy Secretary warned of perilous winter ahead

Following the new Energy Secretary’s first appearance in front of MPs, ministers have been warned of a perilous winter ahead.

A letter sent by the End Fuel Poverty Coalition to the new Secretary of State comes after the group warned MPs that almost 5,000 excess winter deaths were caused by people living in cold damp homes in the relatively mild winter of 2022/23.

The letter states that “the situation is perilous, the outlook deeply worrying and the need for support with energy bills is increasingly urgent.”

After the new Secretary of State failed to attend the House of Commons Energy Committee last week, her first major intervention since taking office was an article in the Sun which also failed to acknowledge the challenge faced by families this winter. 

And while Rt Hon Claire Coutinho MP answered questions in the House of Commons chamber on long term energy issues, she was silent on the need for help for families this winter.

But alongside longer-term reforms to Britain’s broken energy system, the Government has been urged by campaigners to launch a new “Help to Repay” to tackle energy debt this winter, to reform the Energy Bills Support Scheme (EBSS) Alternative Fund, to move policy costs from energy bills onto general government spending and to bring in a new Extreme Weather Payment.

To bring bills down for the most in need, a new energy cost support scheme (ECSS) has been proposed via the reduction of unit costs and standing charges under the existing Energy Price Guarantee legislation. 

Local authorities could also be supported by investing the underspend in the Energy Bills Support Scheme into Household Support Funds and further work to reform the Private Rented Sector to ensure higher and more enforceable Minimum Energy Efficiency Standards.

A spokesperson for the End Fuel Poverty Coalition which is part of the Warm This Winter Campaign, commented:

“The Government appears to have abandoned plans to consult on reform of energy tariffs which could help protect the most vulnerable from the worst excesses of the energy market. This means they must bring in support to help people trapped in energy debt now and introduce an emergency tariff for vulnerable households this winter. We believe this is more than possible using existing legislation.”

Tessa Khan, director of Uplift, commented:

“While the minister is obsessed with nuclear fusion, oil and gas, the Government is ignoring the plight of millions of people facing a winter in cold damp homes. What the Secretary of State should be focussed on is helping people to insulate their homes, unblocking cheaper onshore renewables and bringing down our energy bills.”

ENDS

The full letter is available to read online (pdf) and is below.  It was sent on 8 September 2023.

On behalf of the End Fuel Poverty Coalition, congratulations on your appointment as Secretary of State for Energy Security and Net Zero.

We appreciate that you will be incredibly busy with the volume of vital decisions that are in your in-tray. And we know from recent polling that policies to reduce energy bills are seen by voters as the best way to tackle the cost of living crisis.

It is vitally important that the right decisions are made to reform Britain’s broken energy system. As we explained in evidence to the House of Commons Energy Security Committee this week, the situation is perilous, the outlook deeply worrying and the need for support with energy bills is increasingly urgent. 

We were disappointed that the previous Secretary of State abandoned plans to consult on reform of energy tariffs which could help protect the most vulnerable from the worst excesses of the energy market in the long term. We hope you will recommit the Government to this vital consultation on a social tariff – and introduce reforms before the Energy Price Guarantee protections end in Spring 2024. You can read our letter to the Speaker of the House of Commons online [pdf link].

As an immediate priority, the Government must commit to providing a targeted package of support to help the most vulnerable stay warm this winter:

  • Introduce the widely supported “Help to Repay” proposals to tackle energy debt
  • Move policy costs from energy bills to be covered by general government spending
  • Support local authorities by investing the underspend in the Energy Bills Support Scheme into Household Support Funds
  • Reform and re-run the Energy Bills Support Scheme (EBSS) Alternative Fund
  • Deliver a new Extreme Weather Payment of £6.50 per day for every day the Met Office declares the temperature will drop below -4 degrees Celsius (with the potential for a similar equivalent for summer months also investigated)
  • Ensure that all households who received the Warm Homes Discount in winter 2021/22 can access a £150 rebate this winter, regardless of the new process introduced in winter 2022/23 which uses an algorithm to decide who benefits.
  • Provide a new energy cost support scheme (ECSS) for households most in need of support applied directly to energy accounts (for example via the reduction of unit costs and standing charges, which can be done using existing Energy Price Guarantee mechanisms).
  • Ban the forced transfer of homes to prepayment meters and end the Government’s dereliction of duty on this issue.
  • Work with housing ministers to reform the Private Rented Sector to ensure higher and more enforceable Minimum Energy Efficiency Standards

 At the moment, many of the other vital reforms needed to reduce energy bills are seen as longer term, but the reality is that decisions need to be taken now to:

  • Speed up reforms to ensure customers start enjoying the advantages of more affordable renewable electricity options, and that their electricity rates are no longer subject to the unpredictable cost fluctuations of fossil fuels. 
  • Turn the current crisis into an opportunity to engage households in a large-scale retrofitting programme, investing in an emergency roll out of cheap energy saving measures that could permanently cut energy bills by hundreds of pounds.
  • Address UK energy security and independence by quickly weaning the UK off its dependence on oil and gas and ending subsidies for fossil fuels, using the money to support a fair transition, invest in immediate support for vulnerable households and long term measures to reduce the cost of energy and make the UK supply more secure.
  • Ensure Ofgem works with energy firms to improve standards of customer service at energy firms, holding them accountable for contact ease, success and empathy. This means customers can get in touch with their energy supplier to resolve issues easily, that problems are solved in one contact and that customers are treated with respect and understanding throughout all forms of communication from the energy firm. 

 We look forward to working with you in your role and if you would like to discuss any of the issues we have raised, please do not hesitate to contact us via our coordinator.

Yours sincerely,

The End Fuel Poverty Coalition

 

Almost 5,000 excess winter deaths caused by cold homes last winter

The House of Commons Energy Security and Net Zero Committee has heard estimates that there were 4,706 excess winter deaths in 2022/23 caused by living in a cold home in England, Scotland and Wales. [1]

The figures, compiled by the End Fuel Poverty Coalition using official data, were presented to MPs at the Committee’s inquiry into Government preparations for winter.

At the same time, a report card by the Warm This Winter campaign on the Government’s progress against 8 key measures to tackle the energy bills crisis, has revealed that on half of these measures Ministers are making no progress. [2]

The report card shows that on 3 measures rapid progress is needed, but on one measure, the Government has actually gone backwards, by taking steps that will deepen the country’s reliance on expensive fossil fuels.

Meanwhile, mounting evidence suggests that a new class system is emerging in Britain, based on access to energy.

Fewer than 5m of the UK’s 28m households could be classed as being in the “energy elite” and unaffected by the current energy bills crisis. Around 8m have to borrow money to pay their energy bills and over 1m have disconnected for periods this year. [3]

The rest of the population are also subject to high energy bills, which have doubled in the last three years. Among this wider group, people have used up savings and cut back on essentials to keep the lights and heat on. With winter approaching and the cost of living crisis continuing, the ability of people to pay sky high energy costs is severely diminished. [4]

The health implications of living in cold damp homes are severe. In addition to contributing to excess winter deaths, existing medical conditions are made worse and a new pan-European study found that two-thirds of people in fuel poverty experience debilitating depression or anxiety. [5]

The End Fuel Poverty Coalition was among consumer groups giving evidence to the Committee:

A spokesperson for the Coalition also commented:

“The public see tackling the energy bills crisis as the main way the Government can help ease the cost of living crisis, but sadly ministers have been making slow or no progress on the policies needed to keep people warm this winter and the next.

“Thousands of people die every year in cold damp homes and countless more turn to the NHS as existing health conditions worsen due to living in such conditions. Fuel poverty is a public health crisis, but it can only be addressed by economic and engineering solutions.

“Many of the solutions do not need to place extra burden on the Treasury and we expect MPs to ensure ministers and the energy industry do much more to help those most in need this winter.”

Tessa Khan, executive director of Uplift, which is part of the Warm This Winter campaign, added:

“Energy is now barely affordable for a majority of households in the UK, and millions of people are saddled with energy debt or have had to disconnect because they are simply priced out of today’s energy market. 

“While it helped pay our bills last year, this government has done nothing to fix Britain’s broken energy system. There’s been next to no progress on insulating homes or unblocking the barriers to cheaper renewable energy. Instead, we’ve had a lot of hot air over new North Sea drilling, which will do nothing to lower people’s bills. The real solutions are obvious, the government is just failing to act.”

Jonathan Bean, spokesperson for Fuel Poverty Action said: 

“The country will never forgive a government that allows energy firms to profiteer whilst children go hungry and their grandparents are left shivering in their beds. And now Ofgem is planning to allow homes to be broken into again this winter to install prepayment meters – terrorising those struggling to stay warm.”

ENDS

The House of Commons Energy Security & Net Zero Committee Inquiry starts at 1000 on Wednesday 6 September and can be viewed online:

https://committees.parliament.uk/event/19027/formal-meeting-oral-evidence-session/

[1] Excess Winter Deaths (EWDs) for winter 2022/23 data taken from provisional tables from:

  • Office of National Statistics (table 11, England: column J, lines 13-16 = 18,142 EWDs. Wales: column J, lines 37-40 = 1,324 EWDs) 
  • National Records of Scotland (link, table M1, col. N, lines 221-224 = 2,424 EWDs). 
  • Institute of Health Equity methodology suggests that 21.5% of EWDs are caused by living in cold homes. 

Applying the IHE methodology to EWDs, means that the number of EWDs caused by living in cold damp homes are: England 3,906, Scotland 521, Wales 285. Total 4,706. 

All data is flagged as provisional. NI data not available yet. Winter is defined as December, January, February and March.

Comparative number for winter 2021/22 (i.e. excluding NI) is 3,186. Previous years data sourced from ONS and NRS and collated by EFPC and published online.

[2] The Warm This Winter Report Card, summary below.

Help for people THIS WINTER

Provide more financial support for those most in need 

Is the government fixing it? NO PROGRESS

Tackle the growing energy debt mountain

Is the government fixing it? NO PROGRESS

Stop forcing people onto more expensive pre-payment meters

Is the government fixing it? NO PROGRESS

An affordable ‘social tariff’ for people priced out of the market

Is the government fixing it? NO PROGRESS


Lowering energy bills FOR GOOD

Reduce bills for good with a nationwide insulation drive

Is the government fixing it? RAPID PROGRESS NEEDED

Lower electricity costs by developing more renewable energy 

Is the government fixing it? RAPID PROGRESS NEEDED

Reduce the UK’s reliance on expensive gas imports

Is the government fixing it? GOING BACKWARDS

Claw back excessive profits 

Is the government fixing it? RAPID PROGRESS NEEDED

The full report card and source data is available: https://www.endfuelpoverty.org.uk/about-fuel-poverty/september-2023-fuel-poverty-stock-take/

[3] 28.2m ONS household data. 16% of the population have been able to maintain usual spending so far, and expect to be able to continue to do so (YouGov, July 2023), which is also supported by Grant Thornton figures on projected household expenditure in 2021/22 (suggested that 14% of households are financially immune from cuts). 

8m figure from Citizens Advice. 1m figure from Ofgem based on Q1 2023.

[4] “Used up savings” (Bank of England, as reported by Press Association, 29 June 2023), “cut back on essentials” (YouGov, July 2023).

[5] Latest health resources and evidence cited on the End Fuel Poverty Coalition website. Two thirds of people in cold damp homes suffer from anxiety or depression according to a Europe-wide study by the Wellbased group of academics [pdf].

Energy bills a voter priority as new Secretary of State appointed

Key swing voters say policies to tackle the cost of living crisis are critical to their voting intentions in the next election, but neither major party has the confidence of voters on the issue.

As a new Secretary of State for Energy Security and Net Zero has been appointed, the report finds that the cost of living crisis is the number two issue determining how people will vote at the next election, with 50% of all voters choosing it as a priority issue, just behind the NHS.

The figures from YouGov on behalf of the Stop the Squeeze campaign reveal that bringing down the cost of energy for households is the number one solution to the crisis people would like to see.

Overall, 58% of voters would like to see policies enacted to bring down the cost of energy bills – by far the most popular option to tackle the cost of living crisis, with cutting VAT the second favourite on 28%. The report authors found that this option performs consistently well among all types of voter demographics and across voters of all parties.

Sam Tims, senior economist at the New Economics Foundation (NEF) said: “Ahead of the next election voters’ priorities are clear: they want politicians to offer up bold solutions to tackle the cost of living crisis. Energy bills, housing costs and wages will be at the forefront of people’s minds.

“There is a golden opportunity for any political party that can offer voters both a short term-plan to support people through the cost of living crisis and the long-term change we need to improve living standards for good.”

The Prime Minister has reshuffled his top team ahead of the next General Election with Claire Coutinho replacing Grant Shapps as Energy Secretary. A spokesperson for the End Fuel Poverty Coalition, commented:

“Claire Coutinho’s inbox is already groaning under the weight of vital decisions which need to be made to reform Britain’s broken energy system.

“Energy bills remain at record levels with every unit of energy costing double what it did in winter 2020/21, with daily standing charges also increasing and customers in record levels of energy debt.

“As well as securing financial support to help people stay warm this winter, the new ministerial team will need to amend the Energy Bill to ban the forced transfer of households onto prepayment meters and improve the energy efficiency of rented properties.

“Previous ministers appeared to abandon plans to consult on tariff reform to help the households most in need and who most rely on energy to keep themselves safe. The new Secretary of State has an opportunity to recommit the Government to a social tariff and make meaningful long term change to people’s energy bills.

“The Secretary of State also needs to speed up reforms to the electricity market to ensure customers quickly enjoy the advantages of more affordable renewable energy, and so that their electricity rates are no longer subject to the unpredictable cost fluctuations of fossil fuels.

“There is also the opportunity for ministers to turn the current crisis into an opportunity to engage households in a large-scale retrofitting programme. They must also look at addressing UK energy security and independence by weaning the UK off its dependence on oil and gas and ending subsidies for fossil fuels, using this money to support a fair transition onto cleaner heat.”

ENDS

Download the full report as a pdf here: https://uploads-ssl.webflow.com/63357e2a3f369bd320e28ebe/64ef655fbbd961fcdb5441cd_The%20Bottom%20Line%20polling%20report%20FINAL.pdf

Price cap sees energy costs double in three years

The latest Ofgem price cap announcement has set energy prices for 29m households for October, November and December 2023. 

In the detail of the figures it shows that, when compared to winter 2020/21, the cost of every unit of energy used is around double what it was. Daily standing charges for gas are up 8% and for electricity up 119%.

Compared to last winter, unit costs are down 30% for gas and 15% for electricity, but daily standing charges are up 4% for gas and 15% for electricity, while the Energy Bills Support Scheme has been withdrawn (which was worth about 16% of an average bill).

Ofgem has also confirmed that energy firms can increase the amount of profit they make through the price cap by c.£2 a year for every average customer on the standard variable tariff.

A spokesperson for the End Fuel Poverty Coalition, commented:

“When you look at the details of this price cap, the reality is that every unit of energy a customer uses costs double what it did a few years ago. The daily standing charges customers pay have also increased – doubling in the case of electricity.

“The Energy Bills Support Scheme has also been taken away this winter, while energy firms have been allowed to increase the profits they make per customer and vulnerable households have been left wondering what will happen this winter and beyond.

“Meanwhile the cost of living crisis continues to hit households hard and everyone now has less ability to pay these high energy prices. Energy debt levels continue to surge and reports from several charities and think tanks in recent days have set out just how dangerous this winter will be – especially for the most vulnerable.”

Tessa Khan, Director of Uplift, which is part of the Warm This Winter campaign, commented:

“The government seems to think the energy crisis has gone away, but for millions of households this autumn will be as hard as the last.

“People are still paying double what they were just a few years ago, and for some households their bills will be more than they were last year because of the lack of government support and rising standing charges. Levels of energy debt are also soaring.

“People will rightly ask what this government has done over the past year and a half to fix Britain’s broken energy system and lower bills for good.

“Instead of bowing to the wishes of profiteering oil and gas giants for more drilling, which won’t lower our bills, it needs to help people save money with more support for insulation and get on with ramping up cheaper renewables. That’s the only way we’re going to see permanently lower energy bills.”

Jess Ralston from ECIU commented:

“Unfortunately we’re not out of the woods yet as gas prices are expected to stay at least 2x higher than pre-crisis levels in the longer term, and while lots of Europe has moved away from gas altogether we’re still reliant on it. Last year the IMF said that this reliance is why we were hit harder than other countries.

“Those in the most inefficient homes could pay around £720 more on bills over the next year than those in energy efficient ones. We could have spent the last year insulating houses to shield them from future gas price spikes, and building more British renewables so we need to buy less expensive gas on the open market. Instead there seems to have been a focus on the North Sea, which won’t bring down bills.

“The Government’s flagship insulation scheme has flatlined this year, so getting it back up and running could help people in time for this winter and fulfilling pledges to tighten energy efficiency regulations for private renters and lifting the ban on onshore wind could help in time for next winter. Using less gas is the key to lower bills and energy security.”

National Energy Action (NEA) have warned that 6.3 million households could be trapped in fuel poverty this winter. It is somewhat less than last year, but far ahead of the 4.5 million in October 2021. Chief executive Adam Scorer commented:

“The price cap does not protect those who simply cannot afford the cost of keeping warm. The UK Government can still act – by directly reducing energy bills via targeted energy discounts or a more targeted Energy Price Guarantee for low-income and vulnerable households.

“It knows how to do it. It has millions of pounds unspent from previous schemes. It is aware that failing to act will consign millions to another winter of despair and suffering.”

The End Fuel Poverty Coalition recently wrote [pdf] to the Speaker of the House of Commons and the chair of the Commons Energy Security & Net Zero Committee to highlight the five occasions in 2023 when leading members of the Government, including the Prime Minister, promised to consult on the introduction of a social tariff.

In the recent policy paper, “Delivering a Better Retail Energy Market”, there is no mention of social tariffs or the introduction of discounted tariffs for the most vulnerable.

While there are some references to vulnerability and tariff innovation in the recently published consultation “Towards a more innovative energy retail market”, there is no mention about how the retail market needs to be reformed to provide vulnerable households with access to the energy they need and additional protections they may need in a market-led approach to energy supply.

The End Fuel Poverty Coalition has urged MPs to hold the Government to account and ensure that the introduction of a form of “social tariff” from April 2024 (or alternative consumer protection for vulnerable customers, such as “energy for all,” the National Energy Guarantee or a Energy Costs Support Scheme), will be considered by the Government as a matter of urgency.

The End Fuel Poverty Coalition spokesperson continued:

“Ministers had promised to consult on tariff reform to help the households most in need and who most rely on energy to keep themselves safe. Sadly, they have abandoned plans for a social tariff consultation.

“The Government seems to be running out of enthusiasm to help people get through the energy bills crisis, and it is also now running out of time to act to keep people warm this winter.”

Notes:

Data available: End Fuel Poverty Coalition unit cost increases

Trading firm fine highlights role of markets in energy bills

The energy regulator has handed out its first fine to an energy market trading firm under new rules.

Morgan Stanley has been fined £5.4m by Ofgem for breaching rules that require firms to record messages linked to energy trading. The records are expected to be kept due to transparency rules that help protect consumers against market manipulation and insider trading.

But Ofgem found that between January 2018 and March 2020, energy traders discussed business over WhatsApp on private phones which went against the rules. Ofgem bosses said that this represented a “significant compromise of the integrity and transparency of wholesale energy markets.”

Wholesale energy markets underpin the nation’s energy bills and so anything which impacts on these prices is of concern to all households and businesses. Under the current system, units of energy are traded on financial markets – or churned to use the industry language – by firms such as Morgan Stanley.

The latest available Ofgem data (June 2023) shows that every unit of gas is churned on the markets 13 times and every unit of electricity is traded three times.

Churn shows how often a unit of energy is traded before it is delivered to end consumers – it is calculated by dividing the total volumes traded by the total amount of energy delivered.

A spokesperson for the End Fuel Poverty Coalition which is part of the Warm This Winter campaign, commented:

“It’s welcome that Ofgem has taken action against this type of behaviour. But action on this particular case should remind us about wider concerns about the role of energy market trading.

“Every act of trading energy on the markets usually results in profit for the traders and ultimately adds to our bills. Units of energy can be traded several times before reaching our energy suppliers.

“We need to continue to ensure we have as much transparency as possible about all the firms who contribute to Britain’s broken energy system.”