Energy Bill Archives - End Fuel Poverty Coalition

Government show ‘dereliction of responsibility’ on prepayment meters

Government ministers have been accused of failing vulnerable households as thousands of members of the public have overwhelmed an official consultation on prepayment meters (PPMs). [1]

Campaign group 38 Degrees helped over 20,000 people submit individual responses to Ofgem’s consultation on new PPM rules, which propose allowing energy firms to resume forcibly installing prepayment meters, while introducing protections for a select group of customers – households with members over 85 or under 5.

95% of these respondents told the regulator it should protect all households from forced prepayment meter installations.

The forced PPMs scandal rocked the energy industry after investigations by the i paper and The Times revealed the extent energy firms were using the courts to gain warrants to people’s homes to force vulnerable people onto PPMs.

Expert reports cited in the End Fuel Poverty Coalition’s official response to the Ofgem consultation highlight the health problems potentially caused by people’s PPMs switching off and leaving them in cold damp homes. [2]

Despite bans being imposed on courts from issuing PPM warrants and a voluntary ban on energy firms from forcing people onto these meters, examples have emerged that firms are still threatening the use of court warrants and forced entry.

The Government has rejected backbench amendments to the Energy Bill which would give it the power to ban the forced transfer of households onto prepayment meters (PPMs). Further debate on the Bill will now not take place until the autumn after running out of Parliamentary time.

A spokesperson for the End Fuel Poverty Coalition, commented:

“A legally enforceable ban on the forced transfer of homes onto a PPM is the solution to this abuse of power.

“Yet the Government continues to refuse to amend the Energy Bill to provide the protections vulnerable households need.

“Sadly, Ministers are showing a dereliction of responsibility toward the vulnerable. Instead of protecting them, they are keen to allow energy firms to restart forcing households onto prepayment meters and risk leaving them in cold damp homes this winter.”

MPs from across several political parties have offered Ministers the opportunity to amend the Energy Bill to ban forced PPMs. The latest attempt will be at the Report Stage where Wera Hobhouse, MP for Bath, has tabled a fresh amendment.

Ian Preston, director of household energy services at the Centre for Sustainable Energy, said:

“Over the last seven years our energy advisors consistently see shocking examples of poor customer service and awful treatment of vulnerable customers from energy suppliers.

“The regulator needs to make better standards a licence condition rather than relying on principles which suppliers like Scottish Power seem to lack entirely.”

Among the members of the public who have responded to the consultation, Christine Davies, of Carmarthen, Wales commented:

“I live in dread, personally, of having to transfer to a prepayment meter at some point. I am disabled with multiple chronic illnesses and struggle to pay my bills. I am afraid of putting my heating on for too long and for as much as I need it.”

Peter Wilson, of Wallasey, Merseyside added:

“Ofgem’s brief is to protect all consumers; it is outrageous that prepayment meters can be forced on any customer as they inevitably affect the poorer members of the community, which is like kicking people when they are down.

“I have a mobility issue, and when I had a prepayment meter it was a serious worry to me that I was limited to the amount of money on the card and I did once run out over a Christmas period when my close family members were away.”

Anne McLaughlin, MP for Glasgow North East chairs the All Party Parliamentary Group on Prepayment Meters and commented:

“The energy firms have lost all respect for Ofgem and they’re running circles around them. If they do breach Ofgem rules, they’re happy to take a slap on the wrist and pay the fines.

“The 18th April Voluntary Code of Conduct to prevent the forced installation of prepayment meters doesn’t go far enough, so we need the power to properly regulate energy firms and safeguard vulnerable prepayment meter customers handed to the Secretary of State for Energy Security & Net Zero.

“The Energy Bill gives us a unique opportunity to do this in legislation, and I’m urging the UK Government to back any amendment that will allow this to happen.”

The End Fuel Poverty Coalition spokesperson, added:

“Profit-making energy firms claim they need to force people onto prepayment meters to help deal with rising energy debt levels. However, there is a better way to deal with this.

“Plans put forward by a range of charities, including the Money Advice Trust, would establish a Help to Repay scheme for energy debt which is a sustainable way to help households.”

More than 44,000 people have also signed a 38 Degrees petition, calling on Ofgem to ensure no one is forced onto a prepayment meter against their will.

ENDS

[1] https://www.endfuelpoverty.org.uk/about-fuel-poverty/

[2] End Fuel Poverty Coalition consultation response available online: 230713 EFPC Ofgem June PPM Consultation

Majority of Brits oppose hydrogen heating trials

Just 15% of surveyed Brits would choose to take part in hydrogen heating trials, with almost three in five rejecting the idea outright, according to a new poll, commissioned by the Warm this Winter campaign.

It comes as parliamentarians continue to discuss the passage of the government-backed Energy Bill that would legislate for the creation of trial “hydrogen villages” at proposed towns, including Whitby and Redcar in the north of England.

Residents in both towns have voiced concerns about being forced to take part amidst warnings of long-term extra cost and heightened risk of explosion. These were also concerns topping a list of worries respondents to the poll have about hydrogen heating.

Just under half said they are concerned about the fact that hydrogen is four times as explosive as gas, and (46%) said they were worried that it could add costs to bills.

Cornwall Insight found that hydrogen could add on average 70% to bills from 2025. Home appliances will also have to be changed to accept this new fuel, with cautious estimates suggesting it would cost approximately £171 billion to convert appliances and infrastructure to hydrogen across the UK.

A recent Global Witness briefing pointed out that as well as issues over cost and risk, hydrogen will also do nothing to help the climate crisis, despite industry attempts to paint hydrogen heating as a climate solution.

While the Government is trying to reintroduce a levy on customer bills to pay for hydrogen projects in the Energy Bill being debated by MPs, just 3% of poll respondents would want to see hydrogen heating paid for through energy bills. Over two thirds (67%) wanting energy companies to foot the bill for any costs related to hydrogen heating.

Alice Harrison, Fossil Fuels Campaign Leader at Global Witness, which is part of the Warm This Winter campaign, said:

“This polling makes it fundamentally clear that the fossil fuel industry is losing its battle to hoodwink the public into thinking hydrogen heating is a worthy solution to either the climate or energy crisis. People are rightly concerned about the risk of explosion and associated costs, particularly as hydrogen heating will not stop climate breakdown – in fact it could worsen it.”

“The absolute hammer blow for hydrogen heating is that, given the choice, the majority of people surveyed would reject taking part in the trials. Add this to the wave of opposition at proposed trial sites, any government pursuing this reckless agenda would be at best out of touch, at worst running foul of democracy. Hydrogen heating has no place in the Energy Bill.”

A spokesperson for the End Fuel Poverty Coalition commented:

“Hydrogen is not the solution to keeping people warm in the winter. Used in the home it is explosive, expensive and damaging to the environment as it is currently produced.

“MPs should keep in mind how unpopular this policy is with the public who can ill afford any more unnecessary increases to their energy bills.”

Courts continue to grant entry warrants to energy firms

Courts have granted over 13,000 warrants allowing energy firms the right to force entry into homes and businesses since a voluntary end to the forced installation of prepayment meters (PPMs) was introduced in February 2023.

There are currently exceptions to the voluntary ban, meaning that energy firms still have the right to force entry to install prepayment meters on businesses and also to enter properties for safety purposes.

But the investigation by the i paper claims that the Ministry of Justice “does not keep data on why energy firms and their agents request warrants to force entry into properties.” Only two applications for warrants have been rejected by the courts since February.

The ongoing campaign to ban forced prepayment meters came after it was shown that energy firms were using the courts to gain warrants to enter vulnerable people’s homes to force them onto more expensive PPMs.

Energy firms have recently signed up to a new voluntary code of conduct, designed to govern the forced installation of prepayment meters. This is due to come into force from 1 October 2023, but the End Fuel Poverty Coalition argues that the guidelines do not go far enough, failing to protect highly vulnerable groups and failing to help to tackle rising energy debt.

A spokesperson for the End Fuel Poverty Coalition commented:

“These figures should be sounding alarm bells for ministers, magistrates and at Ofgem. We need urgent clarifications on why these warrants were issued, and the process that energy firms followed to secure them.

“The public have had enough of this scandal and are calling for the government to act to bring in provisions for a ban on forced prepayment meters into the Energy Bill currently in Parliament.”

Almost three-quarters of the public would back changes to the Energy Bill to ensure the Government can ban the forced transfer of homes onto PPMs, according to figures from the Warm This Winter campaign.

An amendment to the Energy Bill has been tabled by Anne McLaughlin MP to bring in such a ban and the End Fuel Poverty Coalition urges all MPs to add their names to support amendments NC1 and NC2 during the committee stage of the legislation.

MPs urged to ban forced PPMs in Energy Bill

Almost three-quarters of the public would back changes to the Energy Bill to ensure the Government can ban the forced transfer of homes onto prepayment meters (PPMs), according to new figures from the Warm This Winter campaign.

Half of the public believe there should be a permanent ban of the forced transfer of households onto prepayment meters to ensure they pay off their energy debts, with a further 23% backing a ban while energy bills stay high. [1]

The Energy Bill, which has its second reading in the House of Commons on 9 May, currently makes no provision for a ban. This is despite almost two-thirds (62%) of the public being very or somewhat concerned by the PPMs scandal which rocked the energy industry earlier this year. [2]

An investigation by the i paper revealed the extent to which energy firms were using the courts to gain warrants to enter people’s homes to force them onto PPMs. During the investigation, energy firms assured campaigners, ministers, MPs and the media that these meters were not used on vulnerable customers. However, The Times undercover investigation into British Gas’ use of PPMs proved this was not the case.

A spokesperson for the End Fuel Poverty Coalition, commented:

“During the PPMs scandal, the Secretary of State claimed that he did not have the power to ban the forced transfer of households onto PPMs. We would urge politicians to give the Government these powers to safeguard the most vulnerable from this inhumane process.”

An amendment to the Energy Bill to give Ministers the power to ban forced PPMs has been tabled by Anne McLaughlin. The SNP MP for Glasgow North East chairs the All Party Parliamentary Group on Prepayment Meters and commented:

“The energy firms have lost all respect for Ofgem and they’re running circles around them. If they do breach Ofgem rules, they’re happy to take a slap on the wrist and pay the fines.

“The Energy Bill gives us a unique opportunity to do this in legislation, and I’m urging the UK Government to back any amendment that will allow this to happen.”

Liberal Democrat Peer, Lord Teverson, who attempted to introduce a PPM amendment during the Energy Bill’s earlier stages said:

“There is nothing more frightening than to have someone invade your home and force changes on how you run your life.

“That is what having your energy meter changed to prepayment can mean for ordinary families already under stress from high energy costs. The Energy Bill could fix this if the ministers willed it.”

Labour MP for Liverpool Walton Dan Carden added:

“In the middle of the worst cost of living crisis for fifty years energy companies were breaking into the homes of impoverished and vulnerable customers.

“It is clear that throughout last winter, energy companies felt as though they could act with impunity. Indeed, there can be few clearer examples of how our energy system is rigged against struggling families in favour of unscrupulous suppliers.

“The Government must now use the Energy Bill to ban the forced transfer onto prepayment meters in order to protect families in the future from suffering the same inhumane practices. It is the Government’s decision to make.”

Plans for an amendment to the Bill to ban forced PPMs are backed by the End Fuel Poverty Coalition and the Warm This Winter campaign, which last week started a mass action to persuade MPs to support amendments that would help to improve Britain’s broken energy system.

Jonathan Bean from Fuel Poverty Action, which is part of the Warm This Winter campaign, said:

“We were promised no return to the bad old days of forced PPMs. But there is a serious threat of more trauma and suffering this winter unless a permanent ban is put in place. MPs need to act now to protect their constituents.”

Eva Watkinson from Debt Justice said:

“Forcing people in debt onto pre-pay meters adds to the shame, stigma and trauma that they often experience. This disgusting practice must now be banned by the government and unpayable debts written off. ”

Tessa Khan from Uplift added:

“The Energy Bill is back in the House of Commons, but right now, it’s a missed opportunity to start fixing our broken energy system.”

ENDS

For more information, sources and background on the PPMs scandal visit https://www.endfuelpoverty.org.uk/about-fuel-poverty/forced-pre-payment-meter-transfer/

Representatives from other political parties can submit their comments to info@endfuelpoverty.org.uk for inclusion in the version of this story on the End Fuel Poverty Coalition website.

[1] 2,193 people interviewed online between 4-5 May 2023 on behalf of the Warm This Winter campaign. Results are weighted to be representative of the GB adult population.

Question asked was “Do you think the forced transfer of households onto energy prepayment meters to ensure they pay off their energy debts should be banned?”

Yes – permanently (50%)
Yes – while energy bills stay high (23%)
No (11%)
Don’t know (16%)

[2] As above. Question asked was “media investigations revealed that energy firms were using court warrants to force homes to accept prepayment meters (PPMs) in their homes. How concerned were you about these revelations?”

Very concerned (36%)
Somewhat concerned (26%)
Neither concerned nor unconcerned (12%)
Not very concerned (7%)
Not at all concerned (9%)
Don’t know / haven’t heard about this (10%)

New PM and politicians urged to support genuine solutions to energy crisis

The new Prime Minister, MPs and Peers are being urged to back calls by campaigners to lower energy bills.

A briefing to MPs and Peers from the Warm this Winter campaign calls on Parliamentarians to push for a coherent plan to wean the UK off gas through a national rollout of home insulation and affordable renewables.

The campaign is also demanding that the new government provides more direct emergency financial support for everyone this winter, but particularly low-income households.

A spokesperson for the End Fuel Poverty Coalition commented:

If the new Prime Minister is serious about dealing with energy bills and the long term issues of energy supply, the Government must back plans for lower energy bills now and in the future.

That means more emergency money for people this winter, funding to help everyone cut their bills with better insulation, and a rapid move away from expensive gas and onto cheaper, renewable energy.

A Warm This Winter petition supporting the campaign’s demands has been signed by 120,000 people since it was launched last weekend.

The rapidly growing campaign is working with Peers to table a series of amendments to the Government’s flagship Energy Bill, which starts Committee Stage in the Lords today, that would force the new Prime Minister to reduce the UK’s dependency on global gas markets.

Briefing note to Members of Parliament – link here.

Briefing note on the Energy Bill for Members of the House of Lords – link here.

In response to the crisis, Liz Truss has pledged to “exploit all of the gas in the North Sea” as well as supporting fracking where there is the consent of communities.

Experts have warned that increasing domestic gas production would do next to nothing to lower energy bills. In a speech this week, Boris Johnson also expressed doubt that fracked gas would “prove to be a panacea” for the energy crisis. Instead, he noted that offshore wind is the cheapest form of electricity in the UK and is now nine times cheaper than UK gas.

Tessa Khan, director of Uplift said:

In every constituency across the country, households and businesses are looking at their energy bills with dread, knowing that they cannot fix this on their own.

Finally, MPs now have an opportunity to push for measures that will help people this winter and make sure the country is in a better position in winters to come.

Even if it were possible, more domestic gas won’t lower bills. All it will do is increase industry profits and lock us into an unaffordable energy source for longer than necessary.

Warm this Winter is a new campaign demanding the government acts now to help tackle rising energy bills this winter and to ensure energy is affordable for everyone in the future. It is supported by leading anti-poverty and environmental organisations, including Save the Children, WWF and the End Fuel Poverty Coalition. Its demands of government are:

Emergency support now: Provide a new package of financial support to people who, without additional urgent action, will be on the front-line of poverty this winter.
Help to upgrade homes: Launch a properly-funded programme of home upgrades and insulation across the UK to bring down bills and prevent energy waste.
Cheap energy: More than triple the amount of renewable energy in the UK by 2030, including wind and solar generated in harmony with nature, so that we can permanently lower bills.
Free us from oil and gas: Stop opening up new oil and gas fields so that we can escape our dependence on volatile fossil fuels.

Members of the Warm this Winter coalition wrote to the Conservative leadership candidates in July urging them to use the summer to come up with credible proposals for ensuring that every household could afford to heat their home this winter and – with gas prices expected to stay high until at least 2025 – for lowering energy costs in future.

A spokesperson for the End Fuel Poverty Coalition concluded:

We urge MPs to back these calls for genuine solutions to help people this winter and in future, and to ignore the special pleading of the oil and gas industry.

The seriousness of this crisis demands that they back measures that will tangibly make a difference to people’s lives.