Tag: Energy Bills

Energy firms holding £280m of cash meant for customers

Britain’s leading energy firms are sitting on a multi-million pound cash stockpile which is earmarked for customers under the Energy Bills Support Scheme which finished in March.

According to figures reported in the Mail on Sunday, over four million monthly payments of £66 or £67 had still to be made to or redeemed by households for the period October 2022 to February 2023. Figures including March payments will be available later this month.

The value of these missed payments stacks up to almost £280 million, with half owed to customers on traditional prepayment meters who have not cashed in 2.1m vouchers issued by the firms.

While there are no suggestions of wrongdoing – as any money not paid out to consumers will be returned to the Treasury – the revelations highlight the problem of energy firms not passing the EBSS payments onto people who will be in desperate need and that spent the winter in cold damp homes.

A spokesperson for the End Fuel Poverty Coalition, which is part of the Warm This Winter campaign, commented:

“In some cases, energy firms have been far too slow to pass on these vital funds to customers who may have spent the winter living in cold damp homes.

“While many millions of households have had their payments issued with no problem, the figures around pre-payment meter voucher redemption are particularly worrying. These customers are often among the most vulnerable and have been paying more for their energy in the first place.

“Energy firms need to up their game significantly to end this breakdown in customer service and help get the Energy Bills Support Scheme to those who need it.

“If a customer believes they are missing a payment or a voucher for their prepayment meter they should contact their energy supplier as soon as possible as payments can still be made and vouchers can be reissued.”

The Government also issued figures under Freedom of Information rules to The Times suggesting that the number of prepayment meter vouchers still to be cashed in now stands at 341,000. However, the official published data suggests that this figure is the number of prepayment meter vouchers that have been paid to energy firms but have yet to be delivered to households, rather than the number not redeemed by customers.

Energy firms told the Mail on Sunday that would also urge customers to claim the payments.

The full data set is available to download: MoS EFPC CALCULATIONS

PPMs code of practice does not go far enough

Energy firms have signed up to a new code of conduct to govern the forced installation of prepayment meters.

The code has been described by Ofgem as a “new voluntary code of practice [which] is a minimum standard that clearly sets out steps all suppliers must take before moving to a PPM which will place a voluntary ban on forcibly installing prepayment meters in the homes of customers over 85 and will make representatives wear body cameras as part of a new code of conduct.”

However, a spokesperson for the End Fuel Poverty Coalition, commented:

“This code of practice simply does not go far enough and the fact it is voluntary undermines its objective.

“There are really vulnerable groups which have been omitted from its full protection and we have serious concerns about how it will be implemented, such as how people will prove their medical conditions without being humiliated by an energy firm health inspection.

“The plans also fail to deal with the elephant in the room – the growing household energy debt mountain. According to figures from the Warm This Winter campaign 29% of the population is in debt to their energy firm.

“This was the Government’s opportunity to take meaningful action and introduce targeted debt relief for those most in need. It has failed to do so and seems to have given in to energy industry demands to let them go back to the bad old days of forcing prepayment meters onto customers in distress.”

Rachael Williamson, head of policy and external affairs at Chartered Institute of Housing responded to the announcement, commenting:

“This new code of practice is an important step forward in ensuring that some of the most vulnerable residents cannot have a prepayment meter installed in their home against their will. CIH welcome the code and Ofgem’s parallel focus on tighter enforcement and oversight, but we would like to see it go further and forbid forced installations in the homes of all vulnerable residents, not just those defined in the code as high risk.

“This is especially important for renters, who are more likely to be financially vulnerable or living with a cold-related illness, and who have borne the brunt of the cost of living crisis. We now need to see these changes incorporated into suppliers’ license conditions as soon as possible.”

Caroline Abrahams, Charity Director at Age UK, said:

“It’s good to see some regulation coming in to begin to rein in the practice of forcibly installing pre-payment meters (PPMs), which has previously been something of a Wild West, but these new rules do not go far enough.

“We don’t think any older person should be subjected to this treatment, not only the over-85s and the over-75s who are deemed vulnerable in some way, partly as a matter of principle but also because of concerns about how effective the assessment of vulnerability will be. The risk is that some older people – and younger people too – who should definitely not be on a PPM end up on one.

“Today marks an important first step but ultimately the sooner the practice of forcibly installing PPMs ends the better. In the meantime PPMs should only ever be used as a last resort.”

The Centre for Sustainable Energy also agreed that the moves do not go far enough, writing in a blog post:

“CSE advisors are hearing from more and more people in absolutely desperate circumstances every day. Keeping healthily warm is a basic human right and it’s wrong that so many people are struggling with cold homes and seriously worried about money.

“We urgently need a long term plan to fix our broken energy system. We need targeted support for people on low incomes. We need a strategy to improve homes so they so they don’t leak heat.”

Hypothermia cases in England surge during energy bills crisis

The Daily Mirror has today reported a huge rise in the number of hypothermia cases in England.

The statistics published in the Mirror today show that there was an 82% increase in hypothermia cases in December 2022, compared with December 2021 and a 36% increase in hypothermia cases comparing 2022 to 2021 as a whole.

The figures come following the inquest of the death of a 87-year-old woman who died in December 2022 after reportedly refusing to turn on her heating for fear of rising energy costs. 

A spokesperson for the End Fuel Poverty Coalition commented:

“From Awaab Ishak to Barbara Bolton, the deadly impact of living in cold damp homes has been made painfully clear in recent months.

“The energy bills crisis is now a public health crisis and without additional support for those in fuel poverty we will continue to see thousands of excess winter deaths caused by people living in Dickensian conditions.

“The Government must step in to speed up roll out of insulation measures and reform Britain’s broken energy system this summer. Without this, hypothermia cases will soar again next winter.”

Council candidates urged to help end fuel poverty

Over half the population in England (54%) say they are unhappy or very unhappy with the level of support for energy bills which is now available. Just 12% say they are happy or very happy with the support on offer. [1]

The research from the Warm This Winter campaign comes as candidates have been confirmed for the local elections taking place across England in May.

Council candidates have been urged to sign up to a pledge to help end fuel poverty as part of their campaigns.

The pledge, created by the End Fuel Poverty Coalition, calls on council candidates to improve the energy efficiency of Council and housing association housing stock if elected.

Prospective candidates signing the pledge also commit to backing better enforcement of existing regulations on energy efficiency and property standards in the private rented sector and campaigning to reform Britain’s broken energy system.

The polling suggests that dissatisfaction with energy bills support stretches across the political divide with 43% of Conservative voters living in England, 67% of Labour voters, 57% of Lib Dems, 58% of Brexit / Reform voters and 51% of Greens unhappy with the help on offer. [2]

Councillors and council candidates can find out more about the pledge online at https://www.endfuelpoverty.org.uk/end-fuel-poverty-councillor-pledge/ 

A spokesperson for the End Fuel Poverty Coalition which is part of the Warm This Winter campaign, commented:

“While many of the solutions to Britain’s broken energy system lie at the door of the Westminster Government, local authorities also have a role to play in beating fuel poverty.

“From providing advice to residents and taking action on housing stock, to using their influence in political parties to call for change, councillors can have a powerful voice in making life better for their constituents.”

At the start of April hundreds of people took action in a mass lobby of politicians to call for change at a national level, with over 80 events taking place at MPs constituency offices across the UK calling on them to sign the Warm This Winter MP pledge.

People affected by the energy bills crisis should initially contact their energy firm or Citizens Advice for help.

ENDS

This news story relates to England only.

[1] 2,196 people interviewed between 20th and 21st March 2023. Results were weighted to be representative of the GB population.

How happy are you about the level of support for energy bills from 1 April 2023?

Very happy: 2%

Happy: 10%

Neither happy nor unhappy: 25%

Unhappy: 26%

Very unhappy: 28%

Don’t know: 8%

[2] Based on self-declared 2019 voting behaviour, England-based respondents only.

Energy bills crisis continues on April Fuels Day

Every household in the country will see their energy bills increase by at least £67 a month from 1 April as the energy bills crisis continues.

Dubbed April Fuels Day by campaigners, who are staging a mass lobby of MPs at over 70 locations across the country on Saturday, the increase in bills is caused by the Energy Bills Support Scheme coming to an end.

Figures from the Warm This Winter campaign have revealed that more than a quarter of people (29%) are already in debt to their energy companies even before the price rise. With Debt Justice calculating that those on prepayment meters have combined debts of £1bn.

An investigation by Bloomberg has uncovered that three energy firms have added half a billion pounds to energy bills by manipulating the electricity market by powering down their generators at peak times, only to then demand a much higher price from the Grid.

Figures from National Energy Action also reveals that standing charges, which customers pay every day to access the grid regardless of use, will hit a new high from 1 April – up 64%. It means that almost half (41%) of what those in the poorest households spend on energy will now go solely on these daily fees.

A spokesperson for the End Fuel Poverty Coalition commented:

“People are being taken for fools. The Government is saying that it is providing support to households, but the reality is that everyone’s bills are going up.

“Even when market conditions return to energy bills later in 2023, people will still be paying double for their energy than they were in 2020.

“Meanwhile, every week we learn about new ways the energy firms are profiting from the misery of households. The latest revelations about energy firms’ excesses show just how broken Britain’s energy system is.

“This week was supposed to be the Government’s big energy security announcement, but instead we got a dump of thousands of pages of policy and data with no real substance.”

Tessa Khan, executive director of Uplift, which is part of the Warm This Winter campaign added:

“The government has finally recognised that Britain’s energy system is broken but, by its own admission, its plans this week won’t do anything to lower our energy bills.

“Its rehashed policies on energy efficiency fall miles short of the national programme of insulation and home upgrades that is needed, and it continues to deny communities access to onshore wind, which is among the cheapest energy sources around and a resource we have in abundance.”

“Instead Ministers are handing billions in subsidies to oil and gas developments that won’t lower bills or boost UK energy security, as most of its oil for export. It’s beyond time that this government delivered real policies that address the big issues affecting people’s lives, not least eye-watering energy bills.”

Rising energy debt creates mental health crisis for households

Energy debt is causing mental health anguish for millions, with Brits now facing a summer of misery in an attempt to get back into the black before next winter takes hold, according to new research. [1]  

The research commissioned by the Warm This Winter campaign found that more than a quarter of people (29%) are currently in debt to their energy companies. 

Over one in ten (12%) vulnerable households, such as the elderly and disabled, are now sitting on an energy bill debt of at least £250 each. A fifth (18%) of prepayment meter customers owe upwards of £250 each, with many owing more than £500. 

More than half (54%) of people in energy debt are worried that they won’t be able to save enough over the summer months to pay off the accrued debt, rising to 70% of lower income households. 

Close to a third of respondents (30%) in energy debt are experiencing anxiety as a result and 12% say worrying about it is now making them ill. Over a fifth (22%) of vulnerable householders are spending sleepless nights thinking about it.

To combat this, one third (33%) of people in energy debt are now being forced to sacrifice essentials, including not keeping up with household maintenance (18%) and skipping meals (17%). 

One in ten (12%) say they will have to use other forms of debt, such as a credit card or overdraft to help pay off their energy bills.

The Chancellor’s energy price cap extension has done little to alleviate consumers’ concerns, with 56% of Britons saying they are unhappy or very unhappy with the level of support with energy bills which will be available for energy bills from 1st April.

People affected by energy debt should initially contact their energy firm or Citizens Advice for help. Those concerned for their mental health can contact Mind.

A spokesperson for the End Fuel Poverty Coalition which is part of the Warm This Winter campaign, commented:

Combined household energy debt will top £2.7bn by the end of June this year and the Government needs to bring together industry and charities to find a solution to the problem.

People will be unable to repay this staggering amount and rather than passing on bad debt to other bill payers, as the energy firms suggest, the Government should use targeted debt relief to wipe out part or all of the energy debt.

This will help the most vulnerable move out of fuel poverty and boost the spending power of hard-pressed consumers.

On Saturday 1st April 2023, a mass lobby of politicians will see people around the country come together to demand change. Over 70 events have been arranged nationwide, including demonstrations and meetings with local MPs to highlight the breadth of public concern about the energy crisis. 

Heidi Chow, executive director of Debt Justice, said: 

Energy debt is having a devastating effect on millions of households who can no longer afford to properly heat their homes, cook meals, or operate medical equipment. 

By ignoring the problem of energy debt the government is needlessly prolonging the anxiety. It is time for them to get their heads out of the sand and tackle this unpayable debt in a fair way. 

In March, campaigners from Warm This Winter delivered a 400,000-strong petition to Number 10 Downing Street calling for the government to take decisive action now to fix our broken energy system, which has left seven million UK households in fuel poverty this winter. 

Tessa Khan, executive director of Uplift, added:

This government has provided temporary relief for some over the winter, but utterly failed to fix the core problem facing the UK, which is the unaffordable price of energy.

Household bills are still double what they were two years ago and high energy costs are making food and other goods more expensive.

It is beyond time that the government took real action to permanently lower energy costs, which means rolling out support to upgrade homes and accelerating the development of cheap renewable energy, both of which have huge public support.

Instead of handing billions of pounds in subsidies to profitable oil and gas companies, this government should be 100% focused on helping ordinary households and businesses.

To find out more and get involved, visit https://www.warmthiswinter.org.uk/mass-lobby.

ENDS

[1] Researchers interviewed 2,196 people between 20th and 21st March 2023. Results were weighted to be representative of the GB population. GB 18+ population is 51,435,642 (ONS) with around 4.5m experiencing anxiety as a result of energy debt.

Energy bills still set to rise despite Budget

Energy bills are calculated to rise by £285 a year for the coming financial year 2023/24 according to ECIU.

This is despite a Government u-turn on the Energy Price Guarantee which was due to increase bills even further from 1 April.

Meanwhile, calculations show that combined household energy debt could exceed £2.7bn by the end of June 2023.

Other inequalities in the energy market remain with customers paying by standard credit (i.e. paying by cash, cheque or bank transfer) will pay £202 a year more than those on direct debit or pre-payment meter.

Meanwhile some regions, such as Merseyside and North Wales will pay 6.7% more for the electricity than others, such as those in the East Midlands.

A spokesperson for the End Fuel Poverty Coalition commented:

“Despite government support and falling wholesale prices, every household will pay more for their energy this coming financial year than they do at the moment. That’s due to how the energy pricing system works and expected reduced levels of support from the Government.

“This is coupled with soaring food prices and transport costs and no end in sight to the cost of living crisis.

“We need further action to provide energy debt relief to get households onto even keel and long term changes to Britain’s broken energy system. This includes tariff reform and rapid improvements to energy efficiency of housing to ensure we never again see an energy bills crisis.”

Tessa Khan from Uplift, which is part of the Warm This Winter campaign, commented:

“If the Chancellor wants to boost growth he needed to tackle the energy crisis for the long term and he hasn’t.

“Energy bills will still rise, albeit by not quite as much, meaning millions of households will continue to live in fuel poverty. From July, the average household is still set to pay double what they were in 2021.

“Crucially, there is no long term plan here to fix the UK’s broken energy system for good: no support from upgrading homes, nothing to accelerate renewables to shift the UK away from volatile fossil fuels as is happening in other countries.

“While the Chancellor might like to think the energy crisis is over, for so many households and businesses unaffordable energy bills are still a painful reality.”

National Energy Action predict that the number of households in fuel poverty will grow to 7.5m as a result of the Budget announcement.

Graham Duxbury, Chief Executive of Groundwork UK, said:

“We are glad to see the government extending support with energy bills for a further three months and taking steps to tackle the injustice of higher costs for people on pre-payment meters.

“However, more needs to be done to ensure everyone is able to access the energy they need to stay warm and well.  Even with government support in place, our Green Doctor energy advisors have been shocked by the level of hardship households have experienced this winter.

“To avoid people suffering unnecessarily in the winters to come, we need a radical plan to eliminate fuel poverty, through increasing the energy efficiency of homes, providing better coordinated advice to the most vulnerable energy users, and investing in the skills and jobs we need to transform our energy infrastructure.

“Doing this is vital to preventing the worst effects of climate change, reducing health inequalities and creating more prosperous communities.”

Chartered Institute of Housing (CIH) chief executive, Gavin Smart said:

“We’re pleased to see the government taking action to support people with high energy bills, by bringing charges for pre-payment meters in line with direct debit customers and extending the current Energy Price Guarantee at the current rate for a further three months. CIH called for this as part of the End Fuel Poverty Coalition. We would however have liked to have seen more support for energy efficiency measures, helping to tackle some of the root causes of current energy pressures.

“Housing was notable by its absence. We are disappointed that the Chancellor did not use this opportunity to restore local housing allowance to the 30th percentile, as we and others had called for. The decision to leave rates frozen at 2020 levels means the affordability gap for private renters will continue to grow, resulting in increased evictions and homelessness. We would urge government to urgently look again at this, particularly given its commitments on homelessness prevention.

“We note that various changes were announced on welfare. We await the details in this in the forthcoming White Paper and will provide further briefing for members on Budget announcements over the coming days.”

Experts rally to support calls for better energy bill support

Charities and the energy sector have joined calls from consumer rights champion Martin Lewis for the Government to provide more support on energy bills from 1 April 2023.

A petition for the public to sign has now been launched by campaign group 38 Degrees.

Sign now: https://act.38degrees.org.uk/act/cancel-energy-price-hike

In a letter to the Chancellor, Lewis called for the Government to keep the energy price guarantee (EPG) at a typical £2,500 a year, rather than hiking it to £3,000 a year as currently planned.

With the Energy Bills Support Scheme ending at the same time, households will see the real cost of their bills increase by around 43% from an average bill of £2,100 this year.

Over 70 organisations have now come out in support of the call, including: Age UK, Christians Against Poverty, the End Fuel Poverty Coalition, Warm This Winter, Centre for Sustainable Energy, Energy Action Scotland, Huntington’s Disease Association, Epilepsy Action, Fairer Housing, Advice for Renters, Scope, South West London Law Centres, FareShare, Green Alliance, Joseph Rowntree Foundation, MS Society, Nesta, Sense, Leonard Cheshire and Mencap.

Energy UK, the trade association for the energy industry, has also come out in support of the call.

The letter says the planned increase in the Energy Price Guarantee (EPG) will increase bills for almost every home in the country:

This comes at the same time that the £400 energy bills support scheme comes to an end.

Yet things have changed since then, and I would ask you to urgently consider postponing that increase. This cannot wait until the Budget – in practice, energy firms will need to know much sooner if the planned rise isn’t happening on 1 April, or they are bound to have to communicate to customers that it is coming.

This decision to increase prices was made at a time when wholesale rates were looking to be far higher than they are now.

In fact, on current predictions the EPG subsidy may well only be needed from April to July. After that, the underlying price cap currently looks like it may be cheaper than even the current EPG rate of £2,500 a year for a typical household.

This means the provisioned Government expenditure on the energy subsidy will be billions less than expected when the plans were made, giving significant headroom to enable a postponement. Plus, maintaining a lower EPG will also help reduce inflation.

In real terms, the package of support for the most vulnerable households in 2023/24 risks being even less than this winter when there were 9m people living in cold damp homes.

Failure to act was described by Martin Lewis as a “national act of self-harm.”

Energy firms pre-payment response to Minister an insult to victims

Energy firms have only provided “half the picture” to the Secretary of State for Energy and Net Zero after the Government asked all suppliers to set out how they are supporting their customers, how many warrants to forcefully enter peoples’ homes they have applied for and how they will make up for any wrongdoing.

Data from the Warm This Winter campaign suggests that as many as two-thirds of pre-payment meter households will contain elderly people, young children or those with a disability or long term health condition.

A spokesperson for the End Fuel Poverty Coalition commented:

The energy firms are trying to pull the wool over our eyes yet again and have failed to comply with the Government’s reasonable demand for information and details of compensation they will offer wronged consumers. This is an insult to the victims of the pre-payment meters scandal.

The truth is that they have invested time, money and resources in securing almost a million court warrants against households since 2020. Even if only a fraction of those are enforced this is still too many.  [1]

Every one of those enforcements involves the energy firm breaking into someone’s home to impose on them a pre-payment meter which is more expensive for that household than direct debit. They will also charge the household for the installation.

Over the last three years, figures suggest that those on pre-payment meters may have paid hundreds of pounds more per household than other customers. [2]

Advice received by the Coalition has highlighted four areas where there might be reason for further compensation. These are in relation to possible breaches of the European Convention on Human Rights (articles 6 and 8), the Equality Act, trespass rules and breaches of contract / licence conditions. [3]

As well as compensation, campaigners have set out a five point plan which the Government must implement to address the pre-payment meter (PPM) scandal: 

  1. Move people off legacy PPMs more systematically (using data to identify PPM customers on the priority service register to move to faster smart meter rollout)
  2. Remove the premium paid by PPM and standard credit customers.
  3. Reduce standing charges for PPM customers.
  4. Address debt build up for PPM customers through a debt repayment matching scheme (funded through fines levied on energy firms for poor performance).
  5. Introduce wider reforms to make energy more affordable for PPM customers (such as introduction of a social tariff or free band of energy for all).

Calls for an inquiry into the scandal have also increased. 

In the House of Commons on Monday 6 February, Sir Robert Neill MP said that the scandal must indicate:

First, that the process itself is flawed and should not be continued and, secondly, that there must be an inquiry into not just the process itself, but the suitability of some of those who are representing the energy suppliers and Ofgem in court.

Either they gave misleading information by inadvertence or, potentially, they did so deliberately, which, on oath, amounts to perjury. That is a very serious matter which brings the court process into disrepute, and it needs to be investigated too.

ENDS

[1] Official Ministry of Justice data revealed magistrates courts granted 920,855 warrants between Jan 2020 and Dec 2022 in England and Wales. Media reports suggest around 30,000 were granted in January 2023 in England and Wales. Media report 32,000 warrants were granted in Scotland in the first ten months of 2022.

[2] This winter every PPM household overpaid by £258 on average (Citizens Advice). PPM installation cost £150 (Ofgem). Equals basic overpayment of £408.

For households who have been on a PPM before October 2022, this basic level will increase based on how many years they have been on it, but someone who has been on a PPM since 2019, has over paid around £102 compared to a DD meter (winter 2019/20 £38, winter 2020/21 £28, winter 2021/22 £32). Total of £600

2019 is the starting point because that’s when Ofgem changed the rules to make PPMs much more expensive.

[3] Indicative advice received from Leigh Day Solicitors is not a formal legal opinion, but provided to help the Coalition discuss next steps in the campaign to help victims.

Government issues cease and desist order on pre-payment meters

The Government has finally responded to the long-running campaign to ban the forced transfer of homes onto pre-payment meters.

The weekend has seen further reports about the “murky” court process which leads to warrants being issued in a kangaroo court process. And in  media briefings on Sunday, the Secretary of State, Grant Shapps MP has set out steps to tackle the issue.

These include a call for suppliers to voluntarily end forced prepayment switching.

A spokesperson for the End Fuel Poverty Coalition commented:
The Government’s cease and desist order to energy firms is a welcome move, but falls short of the full ban on the forced transfer of homes onto pre-payment meters which we need to see to protect the most vulnerable.
We also need to ensure that this voluntary approach covers the millions of people on smart meters, who must never be switched onto pre-payment mode without their active, informed consent.
Recent revelations about the role of the courts have also been left unanswered.
We need a full investigation to get to the bottom of the scandal quickly and ensure that if mistakes have been made, that those responsible are held to account and those that suffered are compensated.
The full detail of the Government plan is yet to be confirmed with Sky News reporting the Government will meet with Ofgem, energy suppliers and an advice charity next week.
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